IMPROVING YOUR PEOPLE SKILLS
Each of us has developed a personality which is as unique as our fingerprints. In addition, we each fit into a behavioral style which, to a large degree, determines:
- whether we are oriented toward product, process or relationship,
- what type of acknowledgement is most important to us,
- our attitude about time, and
- what will persuade us to take action or to purchase a service or product.
PROGRAM BENEFITS:
- Provide participants with self-knowledge through an 18 - question instrument so they will be aware of their impact upon others.
- Teach attendees how to "read" the behavior pattern of a potential client, a business associate or a personal relationship.
- Demonstrate the skills needed to work most effectively with each of the behavioral styles, including how to:
- Influence others in a constructive way,
- Provide the form of evidence most likely to present a product or philosophy in a favorable light, and
- Deliver that evidence in a style which will be relevant to the other individual.
APPROPRIATE FOR:
- Executives and Managers - Customer Service
- Support and Administrative Staff - Spouse / Guest Programs
- Sales and Marketing
BEHAVIORAL FLEXIBILITY is treating people the way they want to be treated, thus building trust, confidence and rapport - the basis for positive results in even the most challenging situations.
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